What if I need help?
How do I get help?
For assistance with how to answer a specific FAFSA4caster question:
- Select the Need Help? option at the bottom of the page, or
- Select the Live Help option at the top of the page for live one-on-one help from a customer service representative.
How do I contact customer service?
For assistance with answering a specific FAFSA4caster question, to receive general student financial aid information, or for assistance with technical difficulties while using FAFSA4caster, refer to the Customer Service page.
You can also e-mail customer service for assistance at FAFSA4casterCustomerService@ed.gov, or by selecting the Contact Us option from the FAFSA4caster home page.
